Refund policy

Refund Policy

At Elitorium, we are committed to offering an exceptional experience — from the moment you discover our brand to the moment our products become part of your daily ritual. We stand behind every product with our 30-Day Satisfaction Guarantee. Should our offering not fully meet your expectations, we are pleased to make things right.

30-Day Refund Window
Your satisfaction is guaranteed for thirty (30) days from the date of delivery. If you are not completely happy with your purchase during this period, you may request a refund. Beyond this period, we are regretfully unable to process refunds, in order to preserve the integrity and consistency of our service.

Eligibility Conditions
Because we want you to truly experience the benefits, you are welcome to open and try the product and still request a refund. To qualify, the request must be:

• Made within the 30-day window from the date of delivery.
• Accompanied by the returned product, whether opened or unopened.
• Accompanied by proof of purchase (order confirmation or receipt).

Our guarantee is intended for genuine trial of the product. We reserve the right to decline requests that show evidence of misuse or that fall outside the spirit of a satisfaction guarantee.

How to Initiate a Refund
To begin the refund process, please contact our Customer Care team at support@elitorium.com within the 30-day window. Kindly include your order number and a brief explanation of your request. Our team will respond within 24 hours with detailed return instructions.

Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a tracked shipping service, as Elitorium cannot be held responsible for items lost or damaged in transit.

Refund Processing
Once your return has been received and inspected, we will notify you of the approval or refusal of your refund. If approved, your refund will be processed to the original method of payment within 5 to 10 business days, depending on your financial institution.

Damaged or Defective Items
In the unlikely event that you receive a damaged or defective product, please contact us within 7 days of delivery with photographs and your order details. We will resolve the matter promptly, with the care and attention you deserve.

Final Sale Items
Please note that promotional items, gift cards, and limited-edition releases are considered final sale and are not eligible for refund or exchange.